Job postings for Sales
Associate Customer Success Manager
Rejoindre notre équipe à Paris!
Our European team in Paris is looking for multilingually talented team mates! As a member of Forrester’s customer success organization, you are responsible for the value delivered to Forrester’s largest clients. You will guide Forrester’s user clients to their desired outcomes, while driving great value in their partnership with Forrester. What you'll do: ------------------ • Strengthen the client relationship health post-sale by understanding the client business initiatives and mapping to Forrester’s products and services, to drive high engagement, strong renewal rates, and higher wallet share and lead to additional enrichment opportunities. • Create and execute a client engagement strategy, informed by the sales representative's overall account strategy. The first step in this process is delivering an impactful web demo and ensuring that appropriate alerts have been set up. During formal success plan delivery and informal check-ins, you will drive readership, appropriate use of inquiry, webinars, event tickets, and service units for all seat holders (as applicable). • Contribute to the onboarding, partnership reviews, and renewal decks developed and delivered by the sales rep. • Align with the sales representative on the account strategy and maintains regular contact to discuss account health, value capture, engagement levels, and opportunities captured. • Orchestrate the quality and timely delivery of products or services purchased by working with the relevant ecosystem partners in product, research, or consulting, to ensure the client success measures are met and the value gained from Forrester is maximized. • Work directly together with our international teams in Germany and the US. What you'll need: -------------------- Although learning and improving is always a big part and you don't need to be perfect right from the start, there are a few things needed to be successful in this position. • Show us that you have some experience in working with customers, handling difficult situations and challenges, and delivering exceptional client service, e.g., within a professional services organization. • We're working with big clients, so being able to balance the needs of multiple stakeholders and working to tight timelines with resource constraints is a must. • You need love for a high-energy, fast-paced environment and collaborating with other organizations to achieve results as a high-performing, interdependent team. • Native French and fluent Italian is needed to cater to our clients in this position. Any other European languages are a plus, but not a must. If you love what we do and are curious about this position, don't hesitate and come talk to us now!