Client Success Associate

Grow with us as our Client Success Associate!

Zave

Zave members

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What we do

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Zave is a client-centric accounting, tax and corporate secretarial workflow management platform utilising messaging AI to drive efficiencies and turbocharge client engagement. Designed for professional practice firms to service their clients, and giving them a truly digital experience.

Why we do

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Zave aims to improve on outdated operational processes by digitising the entire workflow, automating repeated tasks with the help of AI, ML, and OCR technologies, and integrating the platform with industry standard applications such as Xero. Important data and documents are stored securely on the platform and accessible from anywhere, giving users a helicopter view of their company's vitals.

How we do

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One easy to access portal for your clients to manage multiple entities across a range of accounting, tax and corporate secretarial matters. Localised to each entity’s legal jurisdiction. Currently, we support Australia, Singapore, Hong Kong and BVI. From incorporation to ongoing services, one platform to do-all and see-all. Across all the jurisdictions your client's operate.

Description

Our vision is to make it easier than ever for people to start, run and grow their own businesses.

We’re doing this by developing technology that simplifies incorporation, accounting, tax filings and payroll - striving for the democratization of entrepreneurship and innovation.

By 2025, our goal is to put our platform in the hands of 500,000 companies worldwide.

Growing rapidly in Singapore, we are opening offices in Hong Kong, Australia, and the UK!

We’re on the search for our next Client Success Associate. You’ll report directly to our Client Success Manager and become part of our fast-paced but orderly journey. We’re looking for someone with dedication to developing strong relationships with our growing roster of clients!

As a Client Success Associate, you will:
• Refine Customer Support Practices
• Provide training, technical and product support, and involve the engineering team and other professionals as needed
• Use Zave’s in-house task management tools to collaborate with clients on support matters
• Contribute to the refinement of the client success journey from trials all the way to off boarding (which remains hypothetical for now because we have yet to lose a client!)
• Help clients purchase more or fewer Zave services depending on their evolving needs
• Work closely with Zave’s Client Success Manager and other members of the management team to understand price points and refine pricing for different client segments
• Collect product feedback to make sure our engineering roadmap remains focused on adding features that clients need the most

You’re the one for us if you have:
• Undergraduate Degree in Accounting, Law or related field
• English proficiency
• 1-2 years of experience working in Corporate or Legal Services

Think you have what it takes to join our dynamic team? Click “Want to Visit” today!

Basic info
Looking for Client Success Associate
Job type Full-time
Company info
Founder Alan Schmoll
Founded on August, 2017
Headcount 23 members
Industries Financial Services / Insurance / IT (Telecom/SI/Software)

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Location

#16-10, SBF Center, 160 Robinson Road

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