I studied Computer Science at Stanford University and graduated in 2016. In 2015, I went to Doshisha University to study abroad for a few months. I also did an internship at teamLab in Tokyo. After graduation in 2016, I returned to Japan, and I lived and taught English in Tottori Prefecture for t...
Our Diverseas is operating the homestay platform “Homii”. https://homii.jp/lp/hostHomii is a website tomatch the guest whoislookingfor a place to live and the host who wants to provide an empty room at home. You can live for a minimum of one month.
Homii is notonlya homestay matching service for international students. At the launch in March 2019, the service was launched exclusively for "foreign guests" and "Japanese hosts", but now it is a service that allows anyone to become a guest host regardless of nationality.
The actual homestay experience offered by Homii can be easily understood by watching the following video featured on TV. Please have a look. https://youtu.be/kGdHWjQsb7w
Create a “new living culture” by expanding the “homestay experience”!
“Homestay” is a standard of cross-cultural exchange and familiar with studying abroad. Diverseas is a startup that seeks to expand the “homestay experience” that everyone knows. How to extend the "homestay experience"?
Speaking of homestay, the common partner is a foreign student of a different nationality or race, or a local family living aboard. However, even if they are both Japanese,it is believed that the experience of living together has great value,whenthere is adifference in occupation, generation, hometown, etc.If a student who moved to Tokyo to go to university can live in a grandpa's house who is living alone, instead of a dormitory or apartment ... If a student interested in Japanese traditional crafts can live in a craftsman's home ...
Homii's aim is to mix the lives of people who have not been able to meet through "living". In Diverseas, such an “expanded homestay experience” means “mixed life” that raised as avision.
The goal of Diverseasis to make the “new lifestyle” of “mixed life” a culture through the homestay service “Homii”. Thus, we set the homestay usage period at Homii to "minimum one month". There is one reason, itis a waste of time to just meet and stay for a while.
The real pleasure of a mixed life is that "everyday life" changes into "a chance to meet unknown values". Airbnb has made it natural for "staying at someone else's home" in just 10 years. Homii's mission is to make "living in another person's house" naturally.
Diverseas hasa "life experience of living", such as homestay and share house overseas, and members who believe in "the power of living together" are gathered. We are working together with Homiiʼs hosts and guests, who are drawn to the charm of mixed living, andmaking effortto expand the “homestay experience” tocreate a “new living culture”.
The Homii Customer Success Team is seeking a Customer Success Team Manager to lead the entire Customer Success Team as it expands its business. The customer success team consists of two teams, one for each corresponding customer.
The “Customer Success Team Supervision Manager” to be recruited this time will be tasked with leading two teams that serve different customers and increasing the value generated by the entire customer success team.
The charm of Homii's customer success team.That is to be involved in the creation of experiences that will become “unforgettable memories of life”.
Guests are using "Homii" for their "living in a new city" and hosts are excited about their new life at home. It is possible that the homestaywe providecan be the "best experience" that tears involuntarily or the "worst experience" that you never want to experience again.It is the fate of services related to "communication" between people, related to "house", which has a profound effecton daily life.
Customer Success at Homii is the frontline task of helping guest hosts create the "best memories of their life" with awareness of their fate.
A host who has long wanted to do a homestay but has been nervous. After your first guest's stay, youwill receive a variety of messages along with pictures of your daily fun.
Homii is a service that is not complete on the Internet alone, and must provide valuable experiences offline. The difficulty of building an operation required by the Customer Success Team Manager is extremely high. And because it is deeply involved in the customer's life, failure is never forgiven.
Diversities believe that customer success at Homii is very challenging due to the nature of these servicesThat's why we are looking for customer success professionals or whowant to be professionals.
Maximize loyalty of both guest and host by supervising overall customer success
・Strategy planning for both “Host Customer Success” and “Guest Customer Success” teams
・Project management necessary for implementing measures
For Homii, the Customer Success Team is the section that is responsible for solving all of your issues, such as host posting, homestay support, and inquiries. It is also at the heart of service expansion and plays a very important role.
We are looking for people who can launch the customer success team strategically, building the technology innovativeoperation,workingon solving the issues of the entire customer success teamactively.
■Specific work contents
New operation construction and regularization-Collaboration with other teams (Product, Marketing)-Team management, KPI management, quality management, training.
-Empathy for Homii's mission value
-Experience in team design and management in CS / Operation / Planning
-Project management experience such as business design / improvement based on quality
-Communication skills (for management and members)
-Those who can ask questions, take actions and drive the business, not waiting
-Responsibility and ownership of business, process
-A person who can make logical and fair decisions
-Scheduled working hours: 10: 00-19: 00-Flextime system available (Core time: 12: 00-17: 00 [60-minutes-break])
■Holiday / vacation
-Full day off (two days)(Holidays, New Year holidays, etc.)
We would like to understand our personnel affairs as much as possible and proceed with the selection process. When applying, be sure to check the following three points. Nice to meet you.①Reason for entering and interested in our company②Background③Desired working system (change of job as regular employee, contract employee, commitment from side job)