Employer Branding Associate
Grab is Southeast Asia’s leading superapp that provides everyday services such as mobility, deliveries (food, packages, groceries), mobile payments and financial services to millions of Southeast Asians.
Grab aims to use technology to empower its communities and elevate the quality of life for everyone.
1. Trust that you will have a safe ride
Travel with confidence knowing that Grab’s top priority is your safety. From driver safety training and vehicle safety checks, to personal accident insurance coverage for all our drivers and passengers and government partnerships to promote safety, you know we have your back.
2. Take the transport option that fits your need
We put freedom in your hands. The most transport options, at every price point, with comfort, speed and affordability – you can have it all at the touch of a button.
3. Let us take care of you
We believe that a sustainable business is one that improves the lives of the people it touches – passengers, drivers, employees, governments and society at large.
Life at Grab is all about positive disruption – and yes, crazy days are part of that package too. Still, that’s never stopped a Grabber from having fun. In fact, it’s what keeps us motivated to shake things up further.
Life as a Grabber means succeeding in a culture of passion and innovation. We are hungry to make a difference, and recognise that good decisions often come from the heart. We are humbled by our communities, and are proud to serve them with honour. We come from all over the world, united by a common goal to make life better everyday for our users.
If you share our mission of Driving Southeast Asia Forward, apply to be part of the team today!
Grab for Business is the B2B SaaS team within Grab that helps to simplify business transportation, corporate food & package deliveries as well as related services for companies across Southeast Asia. We engage with thousands of corporate clients across the region and drive the further expansion of a high growth product line such as Grab for Business. We are looking for a hands-on and operationally resilient Regional Manager to anchor a portfolio of growing Strategy & Product Operations responsibilities.
Candidate needs to have strong communication skills, attention to detail, background in product operations, consulting/project management and a track record of exceeding expectations. This role is based in Singapore.
To perform this role well, the candidate should:
• Be highly organised and process-driven, with a keen eye for analytics
•Be a self-starter with a strong passion for Product Strategy & Operations, backed by data insights
•Have strong communication skills (written, spoken, presentation), with keen attention to detail
•Experience in Product Marketing is an added advantage, but not mandatory
•You will report to the Regional Head-Go To Market, Grab for Business
•Be part of the regional Grab for Business team, with ownership in building up the high growth B2B SaaS product solutions such as the Grab for Business Portal, GrabFood for Business etc
Responsibilities include but not limited to, the following:
•Develop, test, own and operationalise the Grab for Business new product development strategy and roadmap alongside the Product Management teams
•Drive creative solutions to contribute towards product strategy and impactful product operations, and exhibit operational autonomy in new initiatives & projects. This would include core contributions to the Grab for Business suite of B2B solutions at the ideation, market research, iteration and product scoping stages all the way to a successful product launch and the scaling of product support workstreams
•Be a Grab for Business product subject matter expert, and be closely aligned with the sales, key account management, channel partner & Sales Ops teams, drive, implement and track product operations SOPs that are in line with overall product & business objectives
•Provide strategic support to the Grab for Business Product Management team (product documentation and checklists, market research & client interviews, new product introduction preparation, feature prioritisation based on business team objectives, alignment with support teams etc.) on the top priority projects
•Ensure timely and regular communication across all aspects of the Grab for Business Portal product life cycle for all teams (Product Managers, Designers, Business teams, Client Support, Marketing etc.)
•Conduct regular trainings with Grab Customer Experience (CE) teams to ensure they are proficient and updated on all Grab for Business support processes and new product features
•Special Projects: GrabFood for Business
-Regional responsibility for scaling product operations for GrabFood for Business
-Roll out of all new & existing product features (Grab for Business Portal, App & Web Booking) for corporate use cases
-Align commercial operations on all GrabFood for Business requirements including promotions, partner-funded discounts, billing & invoicing and client support
-Work closely with GrabFood country operations teams to build, launch and own the operational roadmap for corporate catering merchant-partner acquisition, retention, promotion, commercial terms and partner management in each Grab market
-Provide process mapping and guidelines for corporate catering Merchant-partner account verification, onboarding, activation, menu & cuisine management as well as pricing recommendations
-Collect, organise, and analyse product and business data on GrabFood for Business to help product managers make more informed decisions on issues faced by the sales & account management teams that then enable us to leverage client, industry and data-backed insights to exceed expectations & achieve commercial excellence
•Minimum of 6-8 years of operational and direct work experience in a Product Strategy, Product Operations, Product Consulting or Project Management role in the B2B, SaaS, Telecom, Consulting, Technology, Foodtech or F&B industry.
•Bachelor’s Degree (required)
•[Optional] Proficiency in project management tools and workflow solutions (E.g. Jira@Atlassian)
•Should be comfortable with advanced usage of Microsoft Office and G Suite (Docs / Sheets / Slides)
•Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly.
•Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Must demonstrate integrity and respect in the performance of their duties.
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